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Hiring and training of talent will need to adapt to rapid change in the jewellery retail landscape, industry leaders said.
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The global headlines surrounding high-value jewellery auctions have influenced consumer tastes for pearl and gemstone jewellery, a senior Sotheby’s executive said.
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Investing in topnotch customer service and forging a clear identity, will be key for independent retailers to flourish, panellists said in a seminar at Jewellery & Watch.
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